Have you ever watched a football game and heard “Touchdown!” seconds before you saw it happen? Or watched a singing competition with a lip-sync delay? Or maybe you were absorbed in a suspenseful movie when the screen went black. These are examples of poor quality of experience or QoE. They are frustrating reasons that consumers might complain or turn away to another brand.
Every day the next generation wireless technology 5G is in the news or being advertised. It’s expected to “change lives” with faster data rates and better connectivity than 4G. So, broadcasters might want to pay attention to the innovative features that 5G brings.
When the screen goes black, freezes or pixelates, who are you going to call? First, contact your internal technical support team familiar with the required standards written into SLAs.
What is an SLA?